These terms cover personal training, semi-private training, consultations, online coaching and group classes (calisthenics and HYROX) at NATEFIT, 4114 8 St SE, Calgary. By booking or paying for a service, you agree to them. Questions? Call or text 403-363-9897 or email nathaniel@natefit.ca.
Cancelling or rescheduling
- Give us at least 24 hours’ notice to cancel or move a private session, semi-private session or consultation. You can do this by text, phone, email or in the NATEFIT app.
- With 24 hours’ notice or more, there’s no charge and we’ll help you find a new time.
Late cancellations and no-shows
- A cancellation with less than 24 hours’ notice, or not showing up, counts as a late cancellation.
- Your first late cancellation is forgiven. After that, each late cancellation or no-show is charged as a full session (or uses one session from your package).
- Life happens. If there’s a genuine emergency or illness, talk to your coach.
Group classes (calisthenics and HYROX)
- Classes are sold in blocks of 4 and paid upfront.
- Class blocks run on set dates, so a class you miss isn’t moved to another date or credited.
Packages, credits and expiry
- Prepaid sessions and class credits expire 3 months after purchase.
- Prices are listed on our website and are plus GST.
Refunds
- We don’t give cash refunds on prepaid sessions, packages or class blocks.
- Unused sessions can be transferred to another NATEFIT service or to another person, as long as it’s within the 3-month window. Ask your coach to set this up.
Your health
- Before you start, we’ll ask you to fill in a health questionnaire (PAR-Q). Tell your coach about any injury, condition or medication, and about any changes as you go.
- Our coaching isn’t a replacement for medical care. If your doctor has told you to avoid certain activity, let us know before you train.
Changes to these terms
We may update these terms from time to time. The version on this page is the one that applies. Last updated: November 2026.