Cancellation and Refund Policy

Payments:

Packages must be paid in full prior to scheduling of sessions.

Cancellations and Rescheduling:

24-hour notice is required to cancel a pre-scheduled session. Please call Nathaniel at (403) 363-9897 if less than 24 hour notice is given to reschedule for the session for the same day. Should a 24-hour cancellation or rescheduling notice not be given, that session will be deducted from the client’s package of purchased sessions.

As a courtesy to our clients and because we realize emergencies do occur, clients may cancel or reschedule a session up to 4 times per year outside the 24-hour cancellation and rescheduling policy by giving us a minimum 3-hour notice.

No-Shows:

Should a client fail to show up for a scheduled session without either cancelling or rescheduling, that session will be deducted from the client’s package of purchased sessions.

 Refunds:

There are no refunds for NATEFIT purchases.